Frequently Asked Questions.
Find helpful answers about shipping, tracking, bundle recommendations, returns, order changes, and customer support.
Everything You Need Before You Order.
We want your experience with B Essential Extensions to feel smooth, clear, and confident from checkout to delivery.
01 How long does shipping take?
Orders are processed within 1 to 3 business days. Once shipped, delivery times may vary based on your location and selected shipping method.
02 Will I receive tracking information?
Yes. Once your order has shipped, tracking information will be sent to the email provided at checkout.
03 How many bundles do I need?
For a full install, we recommend:
- 16” to 24” = 3 bundles
- 26” to 30” = 4 bundles
For fuller looks or longer lengths, additional bundles may be preferred.
04 What is your return policy?
Due to the nature of our products, all sales are final. Returns or exchanges are only accepted if items are received damaged or defective.
To qualify, the product must remain unused, unworn, and in its original condition with all packaging intact. Any concerns regarding your order must be reported within 48 hours of delivery.
05 I need to cancel or change my order. How do I do this?
If you need to cancel or make changes to your order, please contact us within 1 hour of placing your order. Once an order has been processed or shipped, we are unable to make changes or cancellations.
We will do our best to accommodate requests submitted before processing begins.
06 How can I contact customer support?
For any questions or concerns, please contact us through our website or email us directly. We’re happy to assist you.
Still Need Support?
Our team is here to help with product questions, order concerns, and anything else you need before or after your purchase.
Contact Support